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Troubleshooting

Dell™ Latitude™ D630/D630c User'due south Guide

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Diagnostic Lights

Caution: Before you begin whatsoever of the procedures in this section, follow the prophylactic instructions that shipped with your figurer.

Your computer has three keyboard condition lights located above the keyboard. During normal operation, the keyboard status lights display the current status (on or off) of the Num Lock, Caps Lock, and Scroll Lock features. If the computer starts without error, the lights flash, so plow off. If the computer malfunctions, however, you can use the status of the lights to help place the problem.

NOTE: After the computer completes Mail service, the Num Lock light may remain on, depending on your BIOS settings. For more information on using the arrangement setup program, see Organization Setup Programme.

Diagnostic Light Codes During Mail

To troubleshoot a problem with your computer, read the sequence of the keyboard condition lights in order from left to right (Num Lock, Caps Lock, and then Scroll Lock). If the computer malfunctions the individual lights display a status of either On , Off , or Flashing .

Light Pattern	Problem Description	Suggested Resolution
	No memory modules are detected.	If two or more memory modules are installed, remove the modules, then reinstall one module and restart the figurer. If the figurer starts normally, continue to install additional memory modules (one at a time) until you accept identified a faulty module or reinstalled all modules without error (see Retentivity). If available, install working memory of the aforementioned type into your calculator (see Retentiveness). If the problem persists, contact Dell Support.
	Retentiveness modules are detected, but a retentiveness failure has occurred.	If ii or more than memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the figurer starts normally, continue to install additional retentiveness modules (one at a fourth dimension) until you have identified a faulty module or reinstalled all modules without error (see Memory). If available, install working retention of the same type into your computer (come across Retentiveness). If the problem persists, contact Dell Support.
	Organization board failure has occurred.	Contact Dell Support.
	A possible processor failure has occurred.	Reseat the processor (see Retentiveness). If the trouble persists, contact Dell Support.
	A possible graphics card/video failure has occurred.	Reseat any installed graphics cards. If available, install a working graphics carte into your reckoner. If the problem persists, contact Dell Support.
	A possible LCD failure has occurred.	Reseat the LCD cable (see your computer'due south Service Manual). If the problem persists, contact Dell Back up.
	A possible keyboard failure has occurred.	Reseat the keyboard (encounter Keyboard). If available, connect an external keyboard. If the problem persists, contact Dell Support.
	A possible modem failure has occurred.	If available, install a working modem into your computer. If the problem persists, contact contact Dell Back up.

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Dell™ Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your calculator. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

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Dell Diagnostics

Fill out the Diagnostics Checklist (encounter Diagnostics Checklist) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If y'all experience a problem with your computer, perform the checks in Lockups and Software Problems and run the Dell Diagnostics before yous contact Dell for technical assistance.

Information technology is recommended that you impress these procedures earlier y'all brainstorm.

Detect: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

Enter the Organisation Setup Program (see System Setup Programme), review your estimator'southward configuration data, and ensure that the device you want to test displays in system setup and is agile.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

Starting the Dell Diagnostics From Your Difficult Drive

The Dell Diagnostics is located on a hidden diagnostic utility sectionalization on your hard drive.

NOTE: If your reckoner cannot display a screen paradigm, contact Dell (see Contacting Dell).

1. If the reckoner is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Ensure the computer is continued to a known good electrical outlet.
2. Turn on (or restart) your figurer.
3. Diagnostics can be invoked one of two ways:
   1. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot carte and printing <Enter>.

Notation: If you wait likewise long and the operating system logo appears, continue to wait until you run across the Microsoft® Windows® desktop; so, shut down your computer and attempt once more.

NOTE: Before attempting option B, the computer must be powered down completely.

2. Printing and hold the <Fn> key while powering the calculator on.

Note: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

The estimator runs the Pre-boot System Assessment, a series of initial tests of your system lath, keyboard, display, memory, difficult drive, etc.

• During the assessment, answer any questions that appear.
• If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <N>; to go on to the next test, press <Y>; to retest the component that failed, press <R>.
• If failures are detected during the Pre-kick Organization Assessment, write down the error lawmaking(s) and contact Dell.

If the Pre-boot Organisation Assessment completes successfully, you will receive the post-obit message: Booting Dell Diagnostic Utility Partition. Press any key to continue.

4. Press any central to offset the Dell Diagnostics from the diagnostics utility partition on your hard bulldoze.

Starting the Dell Diagnostics from the Drivers and Utilities Media

1. Insert the Drivers and Utilities media.
2. Close down and restart the computer.

When the DELL logo appears, printing <F12> immediately.

NOTE: If yous wait also long and the operating organisation logo appears, continue to await until you come across the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The side by side steps alter the boot sequence for one fourth dimension only. On the next start-up, the figurer boots co-ordinate to the devices specified in the system setup program.

3. When the boot device list appears, highlight IDE CD-ROM DeviceCD/DVD/CD-RW Drive and printing <Enter>.
4. Select the Boot from CD-ROM choice from the menu that appears and press <Enter>.
5. Blazon 1 to start the media menu and press <Enter> to proceed.
6. Select Run the 32 Flake Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your calculator.
7. When the Dell Diagnostics Primary Menu appears, select the test you want to run.

Dell Diagnostics Main Card

1. After the Dell Diagnostics loads and the Main Carte screen appears, click the button for the option you lot want.

Choice	Part
Limited Test	Performs a quick test of devices. This examination typically takes 10 to 20 minutes and requires no interaction on your role. Run Limited Examination outset to increment the possibility of tracing the problem quickly.
Extended Exam	Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically.
Custom Test	Tests a specific device. You can customize the tests yous want to run.
Symptom Tree	Lists the almost common symptoms encountered and allows yous to select a test based on the symptom of the problem you are having.

2. If a problem is encountered during a test, a message appears with an error code and a clarification of the problem. Write down the mistake lawmaking and problem clarification and follow the instructions on the screen.

If you cannot resolve the error status, contact Dell (meet Obtaining Assistance).

Notation: The Service Tag for your calculator is located at the pinnacle of each test screen. If you lot contact Dell, technical support will inquire for your Service Tag.

3. If you run a test from the Custom Test or Symptom Tree choice, click the applicative tab described in the following table for more information.

Tab	Function
Results	Displays the results of the test and any error weather condition encountered.
Errors	Displays error conditions encountered, mistake codes, and the problem description.
Help	Describes the test and may indicate requirements for running the exam.
Configuration	Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and information technology displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.
Parameters	Allows you to customize the test by changing the test settings.

4. When the tests are completed, if y'all are running the Dell Diagnostics from the Drivers and Utilities media, remove the media.
5. When the tests are complete, close the test screen to render to the Main Menu screen. To get out the Dell Diagnostics and restart the reckoner, close the Main Carte du jour screen.

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Dell Support Utility

The Dell Support Utility is installed on your calculator and available from the Dell Back up icon on the taskbar or from the Beginning button. Use this support utility for self-support information, software updates, and health scans of your calculating environment.

Accessing the Dell Support Utility

Access the Dell Back up Utility from the Dell Support icon on the taskbar or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

1. Click the First button and signal to Programs.
2. Click Dell Support and point to Dell Support Settings.
3. Ensure that the Bear witness icon on the taskbar option is checked.

NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

The Dell Support Utility is customized for your computing environment.

The Dell Support icon in the taskbar functions differently when you click, double-click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

• Bank check your computing environment
• View the Dell Support Utility settings
• Access the help file for the Dell Support Utility
• View frequently asked questions
• Learn more well-nigh the Dell Support Utility
• Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, admission the help file for the Dell Support Utility, and view Dell Support settings.

For more information most the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.

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Drive Problems

Fill out the Diagnostics Checklist (see Diagnostics Checklist) every bit y'all complete these checks.

Caution: Before you begin any of the procedures in this section, follow the safety instructions in the Production Data Guide.

Ensure that Microsoft® Windows® recognizes the bulldoze —

Click the Start button and click My Estimator. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to bank check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Exam the bulldoze —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original i is defective.
• Insert a bootable floppy disk and restart the calculator.

Clean the bulldoze or disk.

Ensure that the CD is snapped onto the spindle.

Cheque the cable connections.

Check for hardware incompatibilities.

Run the Dell Diagnostics — See Dell Diagnostics.

Media drive bug

Annotation: High-speed media drive vibration is normal and may cause noise, which does not betoken a defect in the drive or the media.

Note: Considering of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Problems writing to a CD/DVD-RW drive

Close other programs —

The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an mistake occurs. Try endmost all programs earlier you write to the CD/DVD-RW.

Turn off Standby mode in Windows before writing to a CD/DVD-RW disc —

Search for the keyword standby in the Windows Help and Support Center for information on power management modes. To admission the Assist and Support Middle, click Outset ® Assist and Support.

Modify the write speed to a slower charge per unit —

See the aid files for your media cosmos software.

If y'all cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

1. Ensure that the computer is close down.
2. Straighten a newspaper prune and insert i terminate into the squirt hole at the forepart of the drive; button firmly until the tray is partially ejected.
3. Gently pull out the tray until it stops.

If you lot hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.

Hard bulldoze problems

Allow the computer to cool before turning information technology on —

A hot hard bulldoze may foreclose the operating arrangement from starting. Try allowing the estimator to return to room temperature before turning information technology on.

Run Check Disk —

1. Click the Start button and click My Computer.
2. Right-click Local Disk C:.
3. Click Properties.
4. Click the Tools tab.
5. Under Error-checking, click Cheque At present.
6. Click Scan for and effort recovery of bad sectors.
7. Click Start.

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Email, Modem, and Internet Problems

Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you lot consummate these checks.

Caution: Earlier yous begin whatever of the procedures in this section, follow the safety instructions in the Product Data Guide.

Annotation: Connect the modem to an analog telephone jack only. The modem does not operate while information technology is continued to a digital telephone network.

Check the Microsoft Outlook® Express Security Settings —

If you cannot open up your electronic mail attachments:

1. In Outlook Limited, click Tools, click Options, and then click Security.
2. Click Practice not let attachments to remove the checkmark.

Bank check the telephone line connection.

Check the phone jack.

Connect the modem straight to the telephone wall jack.

Use a unlike telephone line —

• Verify that the telephone line is continued to the jack on the modem. (The jack has either a dark-green label or a connector-shaped icon next to it.)
• Ensure that you hear a click when you insert the telephone line connector into the modem.
• Disconnect the phone line from the modem and connect information technology to a telephone. Heed for a dial tone.
• If you accept other telephone devices sharing the line, such as an answering automobile, fax machine, surge protector, or line splitter, then featherbed them and connect the modem straight to the telephone wall jack. If you are using a line that is iii m (ten ft) or more in length, try a shorter one.

Run the Modem Diagnostic Tool —

Click the Start push button, signal to All Programs and so click Modem Diagnostic Tool. Follow the instructions on the screen to identify and resolve modem problems.

Verify that the modem is communicating with Windows —

1. Click the Outset button and click Control Panel.
2. Click Printers and Other Hardware.
3. Click Telephone and Modem Options.
4. Click the Modems tab.
5. Click the COM port for your modem.
6. Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Ensure that you lot are continued to the Internet —

Ensure that you lot have subscribed to an Internet provider. With the Outlook Express email program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove information technology and connect to the Net. For aid, contact your Internet access provider.

Browse the figurer for spyware —

If you are experiencing dull reckoner operation, you lot frequently receive popular-up advertisements, or you are having problems connecting to the Internet, your figurer might be infected with spyware. Utilize an anti-virus program that includes anti-spyware protection (your program may crave an upgrade) to scan the computer and remove spyware. For more information, get to support.dell.com and search for the keyword spyware.

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Error Messages

Fill up out the Diagnostics Checklist (see Diagnostics Checklist) as you consummate these checks.

Caution: Before you begin any of the procedures in this department, follow the safe instructions in the Product Information Guide.

If the message is not listed, see the documentation for the operating system or the plan that was running when the message appeared.

Auxiliary device failure —

The touch pad, rails stick, or external mouse may exist faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell (see Obtaining Assist).

Bad control or file proper name —

Ensure that you take spelled the command correctly, put spaces in the proper identify, and used the correct pathname.

Cache disabled due to failure —

The chief cache internal to the microprocessor has failed. Contact Dell (see Obtaining Help).

CD drive controller failure —

The CD drive does not respond to commands from the computer (come across Dell Back up Utility).

Data error —

The hard drive cannot read the data (see Dell Support Utility).

Decreasing bachelor memory —

One or more than retentivity modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see Retentivity Issues).

Disk C: failed initialization —

The difficult drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see Dell Diagnostics).

Drive not ready —

The operation requires a hard bulldoze in the bay before it can go on. Install a difficult bulldoze in the difficult drive bay (see Drive Problems).

Mistake reading PCMCIA bill of fare —

The computer cannot identify the PC Card. Reinsert the menu or try another PC Card (see Installing a PC Card or ExpressCard).

Extended retentivity size has changed —

The amount of memory recorded in NVRAM does not friction match the memory installed in the estimator. Restart the estimator. If the fault appears again, contact Dell (see Obtaining Assistance).

The file existence copied is too large for the destination bulldoze —

The file that you are trying to re-create is too large to fit on the disk, or the disk is too full. Try copying the file to a dissimilar disk or utilise a larger chapters disk.

A filename cannot contain any of the following characters: \ / : * ? " < > | —

Do not apply these characters in filenames.

Gate A20 failure —

A retention module may exist loose. Reinstall the retention modules and, if necessary, supercede them (see Memory Problems).

Full general failure —

The operating system is unable to conduct out the command. The message is usually followed by specific information—for example, Printer out of paper . Take the advisable activeness.

Hard-disk drive configuration error —

The figurer cannot identify the bulldoze type. Shut downwards the computer, remove the difficult bulldoze (see Hard drive issues), and boot the computer from media. Then close downwards the computer, reinstall the hard bulldoze, and restart the computer. Run the Hard-Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).

Hard-disk drive controller failure 0 —

The difficult drive does not answer to commands from the computer. Shut down the computer, remove the hard bulldoze (see Hard drive problems), and boot the figurer from media. Then shut down the figurer, reinstall the hard drive, and restart the calculator. If the trouble persists, try some other bulldoze. Run the Hard-Deejay Drive tests in the Dell Diagnostics (run into Dell Diagnostics).

Difficult-deejay drive failure —

The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (run into Hard drive problems), and kicking the computer from media. And then shut down the figurer, reinstall the hard bulldoze, and restart the computer. If the problem persists, try another drive. Run the Difficult-Disk Bulldoze tests in the Dell Diagnostics (see Dell Diagnostics).

Hard-disk drive read failure —

The hard drive may be defective. Close down the estimator, remove the hard drive (see Hard drive problems), and kick the computer from media. Then shut down the reckoner, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Bulldoze tests in the Dell Diagnostics (encounter Dell Diagnostics).

Insert bootable media —

The operating system is trying to boot to nonbootable media. Insert bootable media.

Invalid configuration information-please run System Setup Program —

The system configuration information does not match the hardware configuration. The message is most probable to occur afterwards a memory module is installed. Right the appropriate options in the organization setup program (see System Setup Program).

Keyboard clock line failure —

For external keyboards, cheque the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (meet Dell Diagnostics).

Keyboard controller failure —

For external keyboards, cheque the cable connexion. Restart the computer, and avoid touching the keyboard or the mouse during the kick routine. Run the Keyboard Controller test in the Dell Diagnostics (see Dell Diagnostics).

Keyboard information line failure —

For external keyboards, check the cablevision connection. Run the Keyboard Controller test in the Dell Diagnostics (see Dell Diagnostics).

Keyboard stuck key failure —

For external keyboards or keypads, check the cablevision connectedness. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Primal examination in the Dell Diagnostics (encounter Dell Diagnostics).

Retention accost line failure at address, read value expecting value —

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see Retentivity Bug.

Memory allocation error —

The software you are attempting to run is alien with the operating system, another program, or a utility. Shut downward the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error bulletin nonetheless appears, see the software documentation.

Retention data line failure at accost, read value expecting value —

A memory module may be faulty or improperly seated. Reinstall the memory modules (run into Memory Problems) and, if necessary, supplant them.

Memory double word logic failure at accost, read value expecting value —

A memory module may exist faulty or improperly seated. Reinstall the memory modules (run across Memory Bug) and, if necessary, replace them.

Memory odd/even logic failure at address, read value expecting value —

A memory module may be faulty or improperly seated. Reinstall the retentiveness modules (see Memory Issues) and, if necessary, replace them.

Retention write/read failure at address, read value expecting value —

A memory module may exist faulty or improperly seated. Reinstall the memory modules (see Memory Bug) and, if necessary, replace them.

No boot device available —

The computer cannot find the hard drive. If the hard drive is your kick device, ensure that the drive is installed, properly seated, and partitioned as a boot device.

No boot sector on hard bulldoze —

The operating arrangement may be corrupted. Contact Dell (see Obtaining Assistance).

No timer tick interrupt —

A fleck on the system lath may exist malfunctioning. Run the System Set up tests in the Dell Diagnostics (see Dell Diagnostics).

Not enough retentiveness or resource. Exit some programs and try once again —

You have too many programs open. Close all windows and open the program that you lot want to utilise.

Operating system non establish —

Reinstall the hard drive (come across Drive Issues). If the trouble persists, contact Dell (see Obtaining Assistance).

Optional ROM bad checksum —

The optional ROM apparently failed. Contact Dell (encounter Obtaining Assistance).

A required .DLL file was not institute —

The program that you are trying to open up is missing an essential file. Remove and and then reinstall the plan.

1. Click the Showtime button and click Control Console .
2. Click Add together or Remove Programs.
3. Select the plan y'all desire to remove.
4. Click Remove or Modify/Remove and follow the prompts on the screen.
5. Encounter the program documentation for installation instructions.

Sector not establish —

The operating organization cannot locate a sector on the hard drive. You may take a defective sector or corrupted Fatty on the hard drive. Run the Windows mistake-checking utility to check the file construction on the difficult drive. For instructions, access the Aid and Support Center (click Offset ® Help and Support). If a large number of sectors are defective, back up the data (if possible), and and so reformat the difficult drive.

Seek error —

The operating organisation cannot find a specific rail on the hard bulldoze.

Shutdown failure —

A fleck on the arrangement board may be malfunctioning. Run the Organization Set tests in the Dell Diagnostics (see Dell Diagnostics).

Time-of-twenty-four hours clock lost power —

Organisation configuration settings are corrupted. Connect your computer to an electric outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program. So immediately exit the program. If the message reappears, contact Dell (run across Obtaining Assistance).

Fourth dimension-of-day clock stopped —

The reserve bombardment that supports the system configuration settings may crave replacement (see Money-Jail cell Bombardment).

Time-of-24-hour interval not ready-please run the Organisation Setup program —

The time or date stored in the system setup program does not lucifer the arrangement clock. Correct the settings for the Engagement and Time options (see Organization Setup Program).

Timer fleck counter two failed —

A scrap on the system board may be malfunctioning. Run the Organisation Set up tests in the Dell Diagnostics (encounter Dell Diagnostics).

Unexpected interrupt in protected mode —

The keyboard controller may be malfunctioning, or a retentivity module may be loose. Run the System Memory tests and the Keyboard Controller exam in the Dell Diagnostics (see Dell Diagnostics).

x:\ is not accessible. The device is not ready —

Insert a disk into the drive and endeavor again.

Warning: Battery is critically low —

The battery is running out of accuse. Replace the battery, or connect the computer to an electrical outlet. Otherwise, actuate hibernate mode or close downwards the computer.

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IEEE 1394 Device Issues

Fill out the Diagnostics Checklist (see Diagnostics Checklist) equally yous consummate these checks.

CAUTION: Before you begin any of the procedures in this department, follow the safety instructions in the Product Information Guide.

Ensure that the IEEE 1394 device is recognized by Windows —

1. Click the Start button and click Control Console.
2. Click Printers and Other Hardware.

If your IEEE 1394 device is listed, Windows recognizes the device.

If you have problems with a Dell-provided IEEE 1394 device —

If y'all accept problems with an IEEE 1394 device not provided by Dell —

Contact Dell (run across Obtaining Assistance) or the IEEE 1394 device manufacturer.

Ensure that the IEEE 1394 device is properly inserted into the connector.

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Keyboard Problems

Fill up out the Diagnostics Checklist (see Diagnostics Checklist) every bit you complete these checks.

CAUTION: Earlier you brainstorm whatever of the procedures in this section, follow the safe instructions in the Production Information Guide.

Note: Utilise the integrated keyboard when running the Dell Diagnostics or the system setup program. When you lot attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard bug

Note: When you attach an external keyboard, the integrated keyboard remains fully functional.

Check the keyboard cable —

Shut downward the computer. Disconnect the keyboard cable and bank check it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the calculator.

Check the external keyboard —

1. Close down the computer, look 1 minute, and turn it on again.
2. Verify that the numbers, capitals, and coil lock lights on the keyboard blink during the boot routine.
3. From the Windows desktop, click the Start push, point to Programs, point to Accessories, and click Notepad.
4. Blazon some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

To verify that the problem is with the external keyboard, check the integrated keyboard —

1. Shut down the computer.
2. Disconnect the external keyboard.
3. Turn on the calculator.
4. From the Windows desktop, click the Start push button, signal to Programs, point to Accessories, and click Notepad.
5. Blazon some characters on the internal keyboard and verify that they appear on the brandish.

If the characters announced now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (meet Obtaining Assistance).

Run the keyboard diagnostics tests —

Run the PC-AT Uniform Keyboards tests in the Dell Diagnostics (see Dell Diagnostics). If the tests signal a defective external keyboard, contact Dell (see Obtaining Assistance).

Unexpected characters

Disable the numeric keypad —

Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

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Lockups and Software Problems

Fill out the Diagnostics Checklist (meet Diagnostics Checklist) as you complete these checks.

CAUTION: Before yous brainstorm any of the procedures in this section, follow the safety instructions in the Production Data Guide.

The computer does not start upward

Ensure that the Ac adapter is firmly connected to the computer and to the electrical outlet.

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

Turn the computer off —

If you are unable to get a response past pressing a key on your keyboard or moving your mouse, press and agree the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding or crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

End the program —

1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Task Manager.
3. Click the plan that is no longer responding.
4. Click End Chore.

Cheque the software documentation —

 If necessary, uninstall so reinstall the program.

A program is designed for an before Microsoft® Windows® operating system

Run the Program Compatibility Wizard —

The Program Compatibility Wizard configures a programme so it runs in an environment like to non-Windows operating organization environments.

1. Click Start ® All Programs ® Accessories ® Program Compatibility Wizard ® Next .
2. Follow the instructions on the screen.

A solid blue screen appears

Turn the computer off —

If y'all are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

Cheque the software documentation or contact the software manufacturer for troubleshooting information —

• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your estimator meets the minimum hardware requirements needed to run the software. See the software documentation for information.
• Ensure that the plan is installed and configured properly.
• Verify that the device drivers do not disharmonize with the program.
• If necessary, uninstall and then reinstall the program.

Back up your files immediately.

Use a virus-scanning program to check the hard drive, floppy disks, or CDs.

Save and shut whatever open files or programs and shut downwardly your computer through the Starting time menu.

Scan the computer for spyware —

If you are experiencing slow computer performance, yous ofttimes receive pop-upward advertisements, or you are having problems connecting to the Internet, your reckoner might be infected with spyware. Utilise an anti-virus programme that includes anti-spyware protection (your program may require an upgrade) to browse the computer and remove spyware. For more information, become to back up.dell.com and search for the keyword spyware.

Run the Dell Diagnostics —

See Dell Diagnostics. If all tests run successfully, the error condition is related to a software problem.

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Memory Bug

Make full out the Diagnostics Checklist (come across Diagnostics Checklist) as you complete these checks.

CAUTION: Before y'all begin any of the procedures in this section, follow the safe instructions in the Product Information Guide.

If you receive an bereft memory message —

• Save and close any open files and exit any open programs yous are non using to meet if that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary, install additional memory (run across Memory Problems).
• Reseat the retentiveness modules to ensure that your computer is successfully communicating with the memory (meet Memory Issues).
• Run the Dell Diagnostics (encounter Dell Diagnostics).

If you lot experience other memory problems —

• Reseat the retentiveness modules (see Memory Problems) to ensure that your figurer is successfully communicating with the memory.
• Ensure that yous are following the memory installation guidelines (see Retentivity Problems).
• Run the Dell Diagnostics (encounter Dell Diagnostics).

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Network Problems

Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.

Circumspection: Before yous begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

General

Check the network cable connector —

Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network connector.

Check the network lights on the network connector —

No lite indicates that no network advice exists. Replace the network cable.

Restart the computer and log on to the network again.

Bank check your network settings —

Contact your network ambassador or the person who set up your network to verify that your network settings are correct and that the network is operation.

Wireless Local Surface area Network (WLAN)

For information near troubleshooting wireless local area networks, see Wireless Local Area Network.

Mobile Broadband (Wireless Wide Surface area Network)

NOTE: The Dell Mobile Broadband Card Utility user's guide is available through the Windows Assist and Back up Centre. To access the Help and Support Middle, click Offset ® Assistance and Support . You can also download the Dell Mobile Broadband Card Utility user'south guide from support.dell.com.

Annotation: Remove any network cables from the figurer and disable the WLAN card. To disable the WLAN card, click Start ® Connect To ® Wireless Network Connectedness ® Disable .

Cannot connect —

The Dell Mobile Broadband Card must be activated on the network in order to connect. One time the Dell Mobile Broadband Card Utility has been launched, position the mouse over the icon in the taskbar to read the status of the connection. If the status indicates the mobile broadband carte is non activated, meet Activate your Mobile Broadband card for more information. If problems persist, contact your Mobile Broadband service carrier for details on your plan.

Cheque your Mobile Broadband network service —

Contact your Mobile Broadband service carrier to verify coverage plan and supported services.

Cheque the status in the Dell Mobile Broadband Card Utility —

Click the icon on the Windows desktop to launch the utility. Bank check the status in the principal window:

• No carte detected – Restart the figurer and launch the utility once again.
• Radio Off – Ensure the Mobile Broadband card is enabled by viewing the condition in the Dell Mobile Broadband Bill of fare Utility. If the menu is disabled, enable the Mobile Broadband card by clicking the Turn Radio On button in the main screen of the Dell Mobile Broadband Card Utility.
• Searching – The Dell Mobile Broadband Carte Utility has not all the same located a Mobile Broadband network. If the searching land persists, ensure that the signal forcefulness is adequate.
• No service – The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband network. Ensure that the signal strength is adequate. Restart the Dell wireless utility or contact your Mobile Broadband network provider.
• Check your Mobile Broadband Network Service – Contact your Mobile Broadband network service provider to verify coverage plan and supported services.

Activate your Mobile Broadband carte —

Before you connect to the Internet, you must activate the Mobile Broadband service through your cellular service provider. For instructions and for additional information near using the Dell Mobile Broadband Card Utility, see the user'southward guide available through the Windows Help and Back up Center (click Start ® Help and Support). The user's guide is also available on the Dell Support website at support.dell.com and on the media included with your Mobile Broadband menu if yous purchased the bill of fare separately from your computer.

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PC Card Problems

Fill out the Diagnostics Checklist (see Diagnostics Checklist) as y'all complete these checks.

Caution: Before you lot begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Bank check the Menu —

Ensure that the card is properly inserted into the connector.

Ensure that the card is recognized by Windows —

Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure that the bill of fare is listed.

If y'all have bug with a Dell-provided Card —

Contact Dell (see Obtaining Help).

If you lot take problems with a Card not provided by Dell —

Contact the card manufacturer.

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Power Problems

Fill up out the Diagnostics Checklist (see Diagnostics Checklist) as you lot consummate these checks.

CAUTION: Earlier y'all brainstorm any of the procedures in this section, follow the safety instructions in the Production Data Guide.

Bank check the power calorie-free —

When the power light is lit or blinking, the reckoner has power. If the power light is blinking, the computer is in standby mode—press the ability button to exit standby mode. If the light is off, printing the power button to plow on the estimator.

Accuse the battery —

The battery accuse may be depleted.

1. Reinstall the battery.
2. Utilise the AC adapter to connect the computer to an electrical outlet.
3. Plow on the estimator.

Annotation: Battery operating time (the time the battery can hold a charge) decreases over fourth dimension. Depending on how often the battery is used and the conditions nether which it is used, you may need to purchase a new bombardment during the life of your figurer.

Check the bombardment status light —

If the battery status light flashes orange or is a steady orange the battery accuse is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes green and orangish, the battery is as well hot to charge. Close downward the computer, disconnect the computer from the electrical outlet, and and then let the battery and reckoner cool to room temperature.

If the battery status light rapidly flashes orangish, the battery may be defective. Contact Dell (run across Obtaining Assistance).

Check the battery temperature —

If the battery temperature is below 0° C (32° F), the computer will not start up.

Examination the electrical outlet —

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Check the Ac adapter —

Bank check the Air-conditioning adapter cable connections. If the Ac adapter has a light, ensure that the light is on.

Connect the computer directly to an electrical outlet —

Bypass power protection devices, power strips, and the extension cable to verify that the estimator turns on.

Eliminate possible interference —

Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

Adjust the power properties —

See Configuring Power Direction Settings.

Reseat the memory modules —

If the computer power low-cal turns on but the display remains blank, reinstall the retention modules (see Retentiveness Bug).

Ensuring Sufficient Power for Your Computer

Your figurer is designed to utilize a 65-Westward or college AC adapter.

Using Ac adapters that are less-powerful than 65 Due west volition cause you to receive a WARNING message.

Docking Power Considerations

Due to the extra power consumption when a calculator is docked to the Dell D/Dock, normal calculator functioning is not possible on battery power alone. Ensure that the Ac adapter is continued to your computer when the figurer is docked to the Dell D/Dock.

Docking While the Computer Is Running

If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer.

AC Power Loss While the Computer Is Docked

If a calculator loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into depression-operation manner.

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Printer Bug

Fill out the Diagnostics Checklist (meet Diagnostics Checklist) equally you complete these checks.

CAUTION: Before you lot begin whatsoever of the procedures in this section, follow the safe instructions in the Product Data Guide.

NOTE: If you need technical assist for your printer, contact the printer'south manufacturer.

Ensure that the printer is turned on.

Check the printer cable connections —

• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the figurer.

Exam the electric outlet —

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Verify that the printer is recognized by Windows —

1. Click the Kickoff button, click Command Panel, and so click Printers and Other Hardware.
2. Click View installed printers or fax printers.

If the printer is listed, right-click the printer icon.

3. Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the post-obit port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(south): setting is USB.

Reinstall the printer driver —

See the printer documentation for instructions.

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Scanner Bug

Fill out the Diagnostics Checklist (see Diagnostics Checklist) equally you complete these checks.

Caution: Earlier you begin any of the procedures in this section, follow the condom instructions in the Product Information Guide.

NOTE: If y'all demand technical aid for your scanner, contact the scanner's manufacturer.

Check the scanner documentation —

Meet the scanner documentation for setup and troubleshooting information.

Unlock the scanner —

Ensure that your scanner is unlocked if it has a locking tab or push.

Restart the figurer and try the scanner again.

Check the cable connections —

• Meet the scanner documentation for cablevision connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.

Verify that the scanner is recognized by Microsoft Windows —

1. Click Start ® Control Panel ® Printers and Other Hardware.
2. Click Scanners and Cameras.

If your scanner is listed, Windows recognizes the scanner.

Reinstall the scanner driver —

See the scanner documentation for instructions.

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Sound and Speaker Problems

Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.

Caution: Before you lot begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

No sound from integrated speakers

Adjust the Windows book control —

Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned upwards and that the sound is not muted. Accommodate the volume, bass, or treble controls to eliminate distortion.

Accommodate the volume using keyboard shortcuts —

Press <Fn><End> to disable (mute) or re-enable the integrated speakers.

Reinstall the audio (audio) driver —

Run into Reinstalling Drivers and Utilities.

No audio from external speakers

Ensure that the subwoofer and the speakers are turned on —

See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate baloney.

Adapt the Windows volume command —

Click or double-click the speaker icon in the lower-correct corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Disconnect headphones from the headphone connector —

Sound from the speakers is automatically disabled when headphones are connected to the estimator's forepart-panel headphone connector.

Test the electrical outlet —

Ensure that the electric outlet is working by testing information technology with another device, such every bit a lamp.

Eliminate possible interference —

Plough off nearby fans, fluorescent lights, or halogen lamps to check for interference.

Reinstall the audio driver —

See Reinstalling Drivers and Utilities.

Run the Dell Diagnostics —

Run across Dell Diagnostics.

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that y'all did not turn the player book down or off.

No sound from headphones

Check the headphone cable connection —

Ensure that the headphone cable is deeply inserted into the headphone connector.

Suit the Windows volume control —

Click or double-click the speaker icon in the lower-correct corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

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Touch Pad or Mouse Problems

Check the touch pad settings —

1. Click the Start button, click Command Panel, and and so click Printers and Other Hardware.
2. Click Mouse.
3. Try adjusting the settings.

Check the mouse cable —

Close down the computer. Disconnect the mouse cable, check information technology for harm, and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse direct to the calculator.

To verify that the problem is with the mouse, cheque the touch on pad —

1. Shut down the reckoner.
2. Disconnect the mouse.
3. Turn on the calculator.
4. At the Windows desktop, use the touch pad to movement the cursor around, select an icon, and open up it.

If the affect pad operates correctly, the mouse may exist defective.

Check the system setup program settings —

Verify that the system setup program lists the correct device for the pointing device choice. (The computer automatically recognizes a USB mouse without making any setting adjustments.)

Test the mouse controller —

To test the mouse controller (which affects pointer move) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices examination group in the Dell Diagnostics (see Dell Diagnostics).

Reinstall the touch pad driver —

Encounter Reinstalling Drivers and Utilities.

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Video and Display Problems

Fill out the Diagnostics Checklist (come across Diagnostics Checklist) as you complete these checks.

Caution: Before you brainstorm any of the procedures in this department, follow the safety instructions in the Product Information Guide.

If the display is bare

Notation: If you are using a program that requires a higher resolution than your estimator supports, it is recommended that you attach an external monitor to your reckoner.

Bank check the battery —

If you are using a bombardment to power your computer, the battery accuse may be depleted. Connect the reckoner to an electrical outlet using the Ac adapter, and turn on the figurer.

Test the electric outlet —

Ensure that the electrical outlet is working by testing it with another device, such every bit a lamp.

Check the Air conditioning adapter —

Check the Air conditioning adapter cable connections. If the Ac adapter has a low-cal, ensure that the low-cal is on.

Connect the computer directly to an electrical outlet —

Bypass power protection devices, power strips, and the extension cablevision to verify that the computer turns on.

Adjust the power properties —

Search for the keyword standby in the Windows Help and Support Eye (click Start ® Help and Support).

Switch the video image —

If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display.

If the display is hard to read

Adjust the effulgence —

Press <Fn> and the up- or down-arrow fundamental

Movement the external subwoofer away from the computer or monitor —

If your external speaker organization includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

Eliminate possible interference —

Turn off nearby fans, fluorescent lights, element of group vii lamps, or other appliances.

Rotate the calculator to face a different direction —

Eliminate sunlight glare, which can cause poor picture quality.

Adjust the Windows display settings —

1. Click the Start button so click Command Panel.
2. Click Advent and Themes.
3. Click the area you want to alter or click the Display icon.
4. Effort different settings for Color quality and Screen resolution.

Run the Video diagnostics tests —

If no error bulletin appears and y'all still have a display problem, but the brandish is not completely blank, run the Video device grouping in the Dell Diagnostics. If the problem persists, contact Dell (encounter Obtaining Aid).

See "Mistake Messages" —

If an error bulletin appears, see Mistake Letters.

If only function of the display is readable

Connect an external monitor —

1. Close downward your reckoner and connect an external monitor to the computer.
2. Plough on the reckoner and the monitor and adjust the monitor brightness and contrast controls.

If the external monitor works, the estimator display or video controller may exist defective. Contact Dell (see Obtaining Assistance).

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Source: http://www.solano.edu/technology100218/data/D630/trouble.htm

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